Effective communication
Techniques for effective communication — both verbal and non-verbal — through to the concept of assertive communication.
Training
Growing in clinical practice.
Continuous professional development is an integral part of responsible clinical practice.
Background
The importance of training.
I believe every profession has its own complexities and challenges, which often carry a significant stress load. Healthcare professions in particular rely not only on technical and instrumental skills, but also — in most cases — on important relational and human capacities.
It is essential to learn tools that help develop and make the most of one's competencies, especially in managing conflicts with patients or colleagues, in personal or professional crises, and in moments of stress that can also affect private life, among many other aspects.
The training programme includes both a theoretical component — where participants acquire foundational and advanced knowledge on the topics covered — and a practical component, where they can practise with one another during sessions. Time is also set aside for sharing personal experiences and feelings, with the aim of feeling supported and welcomed by others who have faced similar difficulties, offering the opportunity to exchange useful advice.
Contents
Topics covered.
Among the topics addressed in healthcare training courses: communication, the doctor-patient relationship, and the management of violence against healthcare workers. Courses are open to all healthcare professionals and staff, and are structured with both theoretical and practical components.
Doctor-patient relationship
How the doctor-patient relationship has changed over time and across generations, highlighting the evolving role of healthcare professionals in relation to patients.
Managing violence
De-escalation techniques to adopt in emergency situations to manage conflicts with patients and colleagues.